Refunds & Returns

Cancellations

All canceled orders over $250 will incur a 5% fee.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • 25% percent of the original price will be forfeited to what is known as a restocking fee. These fees apply to items returned on buyer’s remorse, not exchanged due to damage or defect.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase to be included with the return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If an order originally qualified for Free Shipping and the returned item(s) disqualify the order for Free Shipping, your refund will include credit for the item(s) less the original cost to ship the order.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

Late or missing refunds

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@coatek.com.au

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@coatek.com.au

Shipping

To return your product, you should mail your product to:

Coatek
ATTN: Returns
36 Gavin Place, Kings Langley, NSW, 2147

Please be sure to package the product well to prevent damage during transit.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.

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