Bosch Warranty Terms & Conditions

BOSCH MANUFACTURERS GUARANTEE

(Applicable from 01.05.2018)

All Bosch Power Tools, pneumatic tools and measuring tools are carefully checked, tested and are subject to the stringent controls of Bosch Quality Assurance.
Bosch therefore offers a guarantee for Bosch Power Tools, Pneumatic Tools and Measuring Tools. Your guarantee claim based on your sales contract with the retailer, including your statutory rights, shall not be affected by this guarantee.

We offer a guarantee for these tools in accordance with the following conditions:

  1. Our guarantee in accordance with the following provisions(nos.2-7)provides for the correction of deficiencies to the tool, at no charge, if it can be verified to the satisfaction of the Bosch Service Centre that the deficiencies were caused by a material or manufacturing fault within the guarantee period.
  2. The guarantee period is 24 months or, in the case of commercial or professional use, 12 months. The guarantee period begins from the time the tool is purchased from new. The starting date is the date on the original sales receipt.

    For all professional blue power tools and measuring tools bought on or after 01.05.2018 (with the exception of high-frequency tools, production cordless screwdrivers and pneumatic tools), the guarantee period shall be extended to 6 years if you register these tools within 4 weeks after the date of purchase. Battery packs and battery chargers as well as supplied accessories are excluded from this guarantee extension. Registration can only be made via the Internet under www.bosch-pt.com/warranty. The registration form, which must be stored and / or printed out immediately, and the original receipt of purchase that displays the date of purchase, are necessary to validate any claim. Registration shall only be possible if you agree to the storage of the data entered (conditions of use will be explained on the site).

  3. The guarantee does not cover:
    • Components that are subject to wear caused by use or other natural wear and defects on the tool caused by use or other natural wear.
    • Defects in the tool caused by non-compliance with the operating instructions, improper use, abnormal environmental conditions, inappropriate operating conditions, overload or insufficient servicing or maintenance.
    • Defects caused by using accessories, components or spare parts other than original Bosch parts.
    • Tools to which changes or additions have been made.
    • Slight deviations from the specified quality that do not affect the value and functionality of the tool.
  4. Defects recognised by us as being covered by the guarantee shall be corrected either by means of repair of the faulty tool free of charge or by replacement with a tool in perfect working order (this may possibly be a later model). Retained tools for which a replacement has been provided shall become our property.
  5. The guarantee claim must be lodged with in the guarantee period.This requires the submission or sending of the complete tool in question with the original sales receipt, which must indicate the purchase date and the product designation, to the retailer or to one of the Customer Service points named in the Operating Instructions. If a claim is made within the 6-year guarantee period based on the above mentioned registration, the downloaded and printed registration form must also be submitted. Partially or completely disassembled tools cannot be submitted or forwarded in the case of a guarantee claim. If you elect to send the tool to a retailer or to a Customer Service point, you shall bear the costs of transport and shall carry the transport risk.
  6. Claims other than the right to correction of faults in the tool named in these guarantee conditions are not covered by our guarantee.
  7. Services provided under guarantee do not lengthen or renew the guarantee period for the tool.

German law shall apply to this guarantee to the exclusion of the UN Convention on the Inter-national Sale of Goods (CISG) in so far as this is permitted by national legislation.

Robert Bosch Power Tools GmbH
70538 Stuttgart
Germany

 

Bosch service conditions for Battery Premium Service

(Applicable from 01.05.2018)

 

1. Scope

 

Robert Bosch Power Tools GmbH shall offer the Battery Premium Service for Bosch lithium- ion rechargeable batteries including the matching chargers, belonging to the professional (blue) power tool series* (excluding “production tools**”), (hereinafter referred to as “products”) purchased on or after 01.05.2018 subject to the conditions stated in this document. This excludes second-hand purchases.

 

2. Battery Premium Service

 

Robert Bosch Power Tools GmbH offers to repair or replace products if it can be verified to the satisfaction of the Bosch Service Centre or an authorised Service Centre that the deficiencies were caused by a material or manufacturing defect or as a result of qualifying wear and tear within the Qualifying Period. For the purposes of these conditions, qualifying wear and tear shall mean where the battery is yielding less than 70% of its capacity as determined by Bosch in its sole discretion.

Defects recognised by us as being covered by the Battery Premium Service shall either be repaired, or replaced with a product in perfect working order (this may be a later model) free of charge. Replaced products or parts shall become the property of Robert Bosch Power Tools GmbH.

Any products received by us with defects not covered by the Battery Premium Service may still be repairable and an estimate will be issued for the repair. Should you choose to accept the repair or require a return of the product, you must do so within 30 days of the date of the estimate or other notification. If we do not hear from you, the product will be scrapped at no cost to you. The return of products where the defect is not covered by the Battery Premium Service will be at your sole cost and expense.

 

3. Battery Premium Service Period

 

The period of the Battery Premium Service begins when the product is purchased and ends 6 years after (“Qualifying Period”). The starting date is the date on the original sales receipt. It is not possible to extend the period.

 

4. Registration

 

To qualify for the Battery Premium Service, the customer must register the product within 4 weeks of the date of purchase. Registration can only be made via the internet at www.bosch- professional.com/warranty.

A registration shall only be valid if the online form is completely and correctly filled in and Robert Bosch Power Tools GmbH confirms the registration by providing a printable registration form. The registration form must be stored and/or printed out immediately.

Registration shall only be possible if you agree to the storage of the data entered (conditions of use will be explained on the site).

 

5. Claiming under the Battery Premium Service

 

Any claims for the Battery Premium Service must be asserted within the Qualifying Period. This requires the submission or sending of the product in question with the printed registration form and a copy of the original sales receipt, which must indicate the purchase date and the product designation, to the retailer, to the Bosch Service Centre or to one of the Authorised Service Centres named in the Operating Instructions.Please do not send original documents as we are unable to return them to you.

If you select to send the product to a retailer or to an Authorised Service Centre, you shall bear the costs of transport and shall carry the transport risk. Transport charges for invalid claims may be levied at the discretion of Bosch Service Centre.

 

6. Exclusion criteria for Battery Premium Service

 

(1) Bosch power tools have a defined lifetime when used properly. If they are subjected to overload and / or improper use, this lifetime can be negatively affected. If individual users subject their tool to either overload and / or improper use, Bosch shall be entitled to reject claims under the Battery Premium Service. This is especially the case:

  • when the tool is used in sectors where operation causes high levels of wear and tear (e.g. intensive industrial use, for example within/for factory-based environments/processes, or where the application is clearly not within the tool’s intended capabilities as determined by Bosch (at their sole discretion); evidence of application / usage may be requested by Bosch in support of disputed claims and failure to provide this may result in rejection of the claim)
  • when there have been more than three claims or demands for Battery Premium Service for the same type of fault /defect which has been recorded for a certain product

(2) The Battery Premium Service does not cover:

  • Damage caused by force majeure and as a result of fire, explosion, extreme weather conditions, water damage or lightning.
  • Defects with product caused by non-compliance with the operating instructions, improper use, abnormal environmental conditions, inappropriate operating conditions, overload or insufficient servicing or maintenance.
  • Defects caused by using accessories, components or spare parts other than original Bosch parts.
  • Damage caused by external force such as damage resulting from falls or collisions.
  • Replacement of lost components
  • Products which have been partially or completely disassembled even if subsequently reassembled by anyone other than a Bosch Service Centre or an Authorised Service Centre.
  • Products to which changes or additions have been made.
  • Slight deviations from the specified quality that do not affect the value and functionality of the product.

7. Closing provisions; Relation to other claims

 

  • Your guarantee claim based on your sales contract with the retailer, including your statutory rights, shall not be affected by this program.
  • Using the Battery Premium Service neither extends nor renews the statutory guarantee period or any voluntary Bosch guarantee for the tool, the battery or the charger.
  • Services provided under the Battery Premium Service do not lengthen or renew the Qualifying Period for the products.
  • Claims other than the right to correct faults in the products registered for the Battery Premium Service are not covered.

German law shall apply to these Battery Premium Service conditions and the Battery Premium Service to the exclusion of the UN Convention on the International Sale of Goods (CISG).

Bosch professional (blue) power tools series includes products found at http://www.bosch- professional.com/

“Production tools” includes high-frequency tools, cordless (Exact / C-Exact), and air-tools made for intensive use in manufacturing industry; for details see http://www.boschproductiontools.com/productionstools

 

Robert Bosch Power Tools GmbH
70538 Stuttgart
Germany

Shopping Cart
X
Call Now Button